STEP 1: Email G Grace Trading at firstname.lastname@example.org and provide the following details:
- Contact number
- Email address
- Delivery address
- Groupon voucher code
- Groupon security code
- Attached Groupon
- Attached photo / video of faulty product
STEP 2: Upon confirmation, a mailing address will be provided.
STEP 3: Faulty products must be delivered in its original packaging (including accessories, manuals, and documentation) to 16, Jalan Pengkalan Bayu 2,Pinggiran Pengkalan Bayu, Ipoh, Perak 31650 MY. Delivery costs to be covered by customer.
G Grace Trading will cover delivery costs of replacement or repaired product to customer.
Printed Groupon will be required as proof of purchase.
Warranty claims which do not fulfil the steps above will not be processed due to missing information.
All aspects of warranty will be carried out solely by agent.
1 pair of men’s Japanese massage slippers for RM32 (rrp. RM103) 1 pair of women’s Japanese massage slippers for RM32 (rrp. RM103)
Available in dark blue, brown, orange, green, and yellow (men’s) or blue, pink, orange, green, and yellow (women’s)
Product specifications and features
Dimension: 28cm x 11.3cm x 3cm (men’s size) / 26.3cm x 9cm x 3cm (women’s size)
Material: 100% polyester fibre fabric and EVA soles